 |
Registering
|
 1 |
(Q) How To Register on Bmobm Auctions
|
|
(A) Registration is simple and only takes a matter minutes. To start the signup process, click on the "Register" link at the top of this page. Only users with the age over 18 years are able to register.
The next step is to fill in all your information, failure to supply all the required information will result in an error.
By clicking on the "Register" button from the bottom of the page, you will be redirected to a page with a link to the payment gateway if the signup fee is activated, or to a confirmation page, if signup is free.
Your account will be activated instantly if there is no signup fee, or once the payment has been confirmed by the payment gateway. |
| 1 |
(Q) Why should I register?
|
|
(A) Registering with us has a number of benefits for you:
It saves you time when you are bidding on items because you won't have to enter your personal details again
You can review your up to date online bid form which gives you the current status of your bids.
When auctions are closed your online bid form gives you your results. |
| 1 |
(Q) Why do I have to register before I bid?
|
|
(A) When you register you give us vital information - such as your address, telephone number, email address etc. We need this information for security reasons and It also allows you to create a password which means you can securely access your details and change if needed. |
| 1 |
(Q) I'm under 18 and can't signup?
|
|
(A) In accordance with standard law under 16's cannot participate in auctions as they are legal binding contracts. In accordance with our own policies we do not allow minors under the age of 18 to participate in any transactions on any of the Bmobm websites |
| 1 |
(Q) How long does registering take before I can use the system?
|
|
(A) It usually takes 24 hours at the most for your registration to be activated.
This can mean that if a user wishes to buy a specific item and has not registered, the auction can be closed before registration is completed.
An email from us will be sent to you with your registration details.
If you fail to receive the registration email then please use our contact page to mail us. |
| 1 |
(Q) I have lost my password/forgotten my user name?
|
|
(A) New passwords are sent automatically by logging on and clicking the lost password link. For forgotten user names please contact us via our contact page.
NOTE: the email used during initial registration will be required. |
|
Selling
|
| 1 |
(Q) How can I list an item?
|
|
(A) Once you have signed up for an account, you will be able to sell items through the site.
In order to do that, you will have to click on the ?Sell? link, and you will be redirected to a page, you can then select the main category of the product or service you want to sell. This feature has been made in order to ease the subcategory choosing process. No items can be sold by choosing only the main category; you will have to choose a subcategory for it.
The second step is entering the auction details, settings, payment methods available, and choosing a category. An image that will come with the auction is free of charge, but the admin may charge for adding additional pictures.
On the Auction Settings tab, you can choose the type of the auction, the start price, whether to activate buy now or set a reserve price.
Also, you will be able to choose what type of bid increment to use, the progressive one implemented into the site (that is edited by the administrator of the site), or a custom one. If you choose the custom one, you will have to enter an increment value.
You will also be able to choose whether to feature the item, and the duration of the auction.
After setting the location, shipping and payment and subcategory, and by clicking on the ?Next Step? button, you will be redirected to Step Three, where you can review the auction before submitting. If everything is in order, you can click on the ?Submit? button, and will be redirected to the payment page, or a confirmation page, if no fees have to be paid. The auction is activated once the payment is confirmed by the payment gateway, or instantly, if no fees need to be paid. |
| 1 |
(Q) When do I pay my listing fee?
|
|
(A) A fee is due for each item once it has been sold. Please see the site fees link for more details on this. There is no sign up fee, no highlighted auction fee, no catagory featured fee, no custom start time fees, no auction setup fees, no picture or image fees, no bold auction fees, no reserve price fees and no relisting fees.
The only additional charges we have are for:
Item swapping,
second catagory,
media uploading fee (for video clips)
wanted ad setup fees
buy it now fees and Store setup fees.
Please refer to the Site fees tab at the top of any page. |
| 1 |
(Q) How do i pay my end of auction fees?
|
|
(A) The end of auction fees will be billed to you at the end of every month. An invoice will be sent to you with a direct link for payment. We only accept PAYPAL payments at this time. |
| 1 |
(Q) How can I keep track of items I'm selling?
|
|
(A) You can keep an eye on everything you are selling by visiting your members area and selecting
the "selling" page. |
| 1 |
(Q) What if the higest bidder does not pay?
|
|
(A) Our terms and conditions state that a winning bidder must make contact within three (3) days of winning the auction if the winning bidder fails to do this then the seller is within his/her rights to offer the item to the next higest bidder if they so wish. Payment on the other hand MUST be received within seven (7) days of the end of the auction or the seller may follow the same procedure as for Non contact. |
| 1 |
(Q) What is a reserve?
|
|
(A) A reserve is the vendor's/seller's minimum amount they want for the item. |
| 1 |
(Q) What if my item doesn't sell?
|
|
(A) The likeliness of your item selling depends on the item, starting bid, condition and the market for such items at the time your auction is listed. If the item does not sell (no bids) we will relist your item for free. |
| 1 |
(Q) Can I use HTML when listing an item?
|
|
(A) Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly. |
|
How to Bid
|
| 1 |
(Q) How can I place a bid?
|
|
(A) If you have spotted on item you would like to place a bid on you can do so quickly and easily by following these steps:-
(1) Login to your account ? If you have not registered you can do so within 5 minutes
(2) Visit the auction page
(3) Towards the bottom of the auction description page you will see a ?bidding box?, you can use the shortcut link to the bidding box if you wish.
(4) Enter in your bid, note you must bid above the minimum bid required
(5) Click on the ?place bid? button
(6) You will then be asked to confirm you bid, once you have done so your bid will be entered, if successful you will receive a confirmation message. If you bid fails to outbid the current high bidder you will be offered the option to place a higher bid.
Proxy bidding can aid your chances of winning an auction and help avoid you being outbid at the last moment. To place a proxy bid enter in the maximum price you are willing to pay for the item. If another user places a bid on the same auction automatic bids will be placed on your behalf in accordance with your maximum bid amount. With proxy bidding you will pay the lowest possible price until someone else places a higher bid.
There is another way of bidding: Buy it now auctions.
Buy it now prices are set by the seller, if you agree with that price, you can click on the ?Buy Now? button which is displayed on the auction details page. After clicking on the button you will be re-directed to a confirmation page. On a standard auction that auction will end instantly as the item has been sold via Buy it now. On a Dutch auction, you can enter the amount of items you wish to buy (depending the quantity available). If you purchase less than there are available in total, the auction will remain open with the number of items left available after you have purchased the amount you want. |
| 1 |
(Q) How can I keep track of items I'm bidding on?
|
|
(A) You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page. |
| 1 |
(Q) How do I know if I am outbid on an item?
|
|
(A) Our auction system will automatically notify you via email if you are outbid. |
| 1 |
(Q) What happens if there are two identical highest bids?
|
|
(A) In this case we will award the lot to the bid that was received first. We recommend that you include pence as well as £ in your bid in order to minimise the chances of this happening. |
| 1 |
(Q) What is a reserve?
|
|
(A) A reserve is the vendor's/seller's minimum amount they want for the item. |
| 1 |
(Q) How do I reduce my bid?
|
|
(A) Simple answer is. you cant. Please dont bid on an item if you cannot afford to do so. |
| 1 |
(Q) May I bid on the same item twice?
|
|
(A) Yes, you may wish to bid more than once, particularly if you are bidding for 'multi-lots'. You will of course have to enter all your payment details each time.
For 'single' lots where there is only one of the item being auctioned, we recommend doing this only if you subsequently decide your first offer was not high enough. |
| 1 |
(Q) Why has the item I was bidding on been cancelled?
|
|
(A) This happens only on rare occasions when, for example, the ownership of an item is disputed, an item is identified as possibly stolen, or the description is incorrect. Should this occur, the highest bidder will be contacted whilst the matter is investigated. If the item is subsequently re-entered for auction, the bidding process will recommence as a brand new auction. |
| 1 |
(Q) Can I get any further information on the item?
|
|
(A) If you wish to know any more about any perticulay item than please use the ask seller a question. |
| 1 |
(Q) Can I pay for auction purchases by credit card
|
|
(A) You can pay for your purchases by what ever means the seller has offered. This could be credit card, paypal, postal orders etc. |
|
Other
|
| 1 |
(Q) How do I know if I have beaten the other bidders to obtain the item?
|
|
(A) We will e-mail the results, after the auction or item closes. |
| 1 |
(Q) How long does the auction run?
|
|
(A) Auctions can be selected to run for the following periods:
1 Day
2 Days
1 Week
2 Weeks
1 Month
2 Months |
| 1 |
(Q) Are the items insured in the post?
|
|
(A) Items are only insured if the seller offers insurance with the postage or if you as a buyer request and pay for it. |
| 1 |
(Q) What if the buyer receives the item damaged?
|
|
(A) Should postal loss or damage occur during transit of your item you are requested to deal directly with the user with whom you won the item from.
Although we at Bmobm.co.uk do everything in our power to ensure your visit to our site is an enjoyable one, we can oversee all transations. We are a small business but we work on the principles of honesty. If you receive goods which are not in the condition you were led to believe from the listing. Then try to come to an arrangement with the seller of the goods. If an arrangement cannot be made then please use our Abuse system or contact us directly from our contact page. We will then try to resolve your problem. We cannot guarentee that we will be able to do so but will do all we can to try and help.
We do suggest however that you take out insurance of purchased goods from oursite to help eliminate any problems of this kind.
|
