If You are a website owner and wish for Bmobm Auctions to advertise your site via a banner or for information on advertising with us please use the contact us page available on any page, click here or mail us via your own email client at marketing@bmobm.co.uk

Our feedback system allows all Bmobm Auctions members to leave a report about other members that they have transacted with. Feedback can only be left by and for members that have been involved in a completed transaction.

This is an important feature of Bmobm Auctions as it allows other members to view a user's previous form. This shows as a score alongside your/their username.

In order to ensure that one member can not falsely or maliciously increase or decrease another members feedback the scores given are by individual unique members only.

Example. You may have purchased 5 items from a seller. You can leave 5 feedbacks and all five feedback reports will show in their member history. However if for example the feedbacks were positive they don't count as 5 points they will only count as 1 point. If you purchase an item from the same member at a later date, the same rule applies that you can leave a report but no points will be added to the members feedback score.

The scoring system is simple.

A positive feedback rates as +1 point
An average feedback rates as 0 points
A negative feedback rates as -1 point

Once feedback has been left it cannot be removed unless it contains the following:

Personal contact details
Defamatory content.
Libelous content.
Feedback left by a person who has since been removed from the membership due to incorrect contact information.
Feedback containing external links.
Feedback that contains vulgar or racist comments or words.

Please use the contact us form or the Abuse report form found in the members area to report a feedback that may meet this criteria and we will review the feedback in question.

We also have the facility for a member to reply to a feedback. This is shown below the relevant feedback entry.

Guidelines.

Please ensure that you leave feedback for all transactions that you are involved with. This will help the community in the future.
Do not leave feedback that could be seen to be vulgar, racist, libelous or defamatory.
Make good use of the feedback system to decide on the trustworthiness of a member.
Please ensure that every possible avenue has been explored before leaving a negative feedback. See Feedback rules

Direct sales.

It is against our rules for a seller to ask a buyer to trade outside of the Bmobm Auctions website on a listed item. All pre sale email traffic is shown on the listing page and any solicitation for direct sales can be investigated and policed in this way. Members found to be soliciting direct sales will receive an official warning which may lead to their removal from the website and any outstanding fees charged to their account.

Price setting.

VAT registered members.
All prices must include VAT at the sellers local current rate.

When setting the starting price the seller must price the item at a price that they are prepared to sell the item at in the event of a successful sale. The only exception to this is where a reserve price is used. When a reserve price is set by the seller the bidding must be equal or higher than that price for the transaction to be binding. If an auction does not reach the sellers reserve price there is no commitment for either party to complete the transaction. We do charge a fee for the use of reserve prices. See fees.

The seller has the option to include or exclude postage costs within the price. If postage fees are excluded the seller must state this within the description and enter postage costs, if known, into the postage section when creating the listing. It is against our rules to offer items with inflated postage prices in order to reduce the item selling price. This is seen as circumventing Bmobm Auctions fees.

Correct categorization.

It is important that your listing is put into the correct category. This will help items to be found by potential buyers.

There are many categories throughout Bmobm Auctions, but there is always room for more, so if you think of a category which we havent already got but you would like to see it. Please use the suggest a category link in your members area.

Listings placed in the wrong category may be ended early. In this instance an email will be sent to the seller stating that the listing is incorrectly categorised and any listing upgrade fees charged by Bmobm Auctions will be credited to the sellers account. The seller can then choose to re-list the item in the correct category.

Comprehensive descriptions

It is important for sellers to include as much information in the listings as possible. This will greatly improve their chances of selling an item. It also means that they will have fewer questions to answer from potential buyers.

Give a full description of the item.

Ensure that your accepted payment terms are represented and correct.

Give a true indication of postal costs.

True descriptions.

When describing an item ensure that you do not misrepresent the listing by ensuring you provide an accurate and complete description. If an item has some marks or damage please indicate this within the description and if possible show images of the area. Take particular care when selling factory or store returns or faulty items to clearly state this.

By doing this you are being fair to the buying member and this will avoid disappointment and dispute issues.

Only sell items that you physically have in your possession.

It is wise to only sell goods that you physically have in your possession. It is often tempting to start an auction for an item that is due to arrive with you before the auction ends. However, if for some reason that item is delayed it can have a knock on effect that might delay you supplying your new buyer, thus causing unnecessary complaints.

Bidding on your own auction.

Bidding on your own item is not allowed. Asking a friend to bid on your own item is also not allowed. Bmobm Auctions will not accept bids placed on an item that comes from the same computer that the item was listed from. This is an important rule and our investigation team will investigate any activity that points towards this happening. Members may have their membership cancelled if this activity is found to take place.

How does Bmobm Auctions police illegal bidding patterns?

Bmobm has a superior software programme which is constantly investigating and searching for bidding patterns that lead to falsifying prices on listed items. Geographical location of members, repeat exclusive bidding patterns, and many other pieces of information are studied to ascertain if any illegal bidding procedures are taking place. It must also be understood that one member may simply be a regular buyer from another or equally live close by . These are the things that we will take into consideration when reviewing a case.

More than one account on Bmobm Auctions.

It is accepted that a member may wish to have more than one account, but any transaction, bidding or feedback activity between the accounts is not allowed. We will investigate any reported activity between these types of accounts. Sellers found to be bidding on their own auctions will receive an official warning which may lead to their removal from the website and any outstanding fees charged to their account.

Members may wish to have more than one account for a number of reasons. For example they may wish to separate different parts of their Bmobm Auctions business. One account for buying and one for selling. Maybe an account for business use and one for private use etc.

Completing the transaction.

Just as a buyer is committed to paying for an item when a bid has been successful, a seller is then committed to supply the goods offered to the successful bidder. Once cleared payment has been received by the seller, the seller must ensure that the goods are sent to or collected by the buyer. Failure to do this may lead to an official warning.

Distance selling regulations apply to a person in the course of selling an item for a business to a consumer. This applies in an internet sales environment as the transaction is not in person , or face to face. It is therefore classified as (distance selling). These rules apply to the business supplier who must provide clear information about themselves and allow a cooling off period.

To learn more about this subject follow the link below.

http://www.dti.gov.uk/consumers/fact-sheets/page24635.html

If in doubt it is advisable to take local independent legal advice , or consult your local trading standards officer.

Reserve prices can be set at any level, even below £50.

When a reserve price is stipulated by the seller the message "Reserve not met" appears below the current price on the auction page. As the reserve price is known only to the seller, buyers will need to increase their bid in order to attempt to pass the reserve price. Once a bid has been placed over the reserve price, the Bmobm Auctions bidding system accepts the bid and will update the current highest bid price to the reserve price. See below for an example.

If a reserve price is not met by the end of an auction the transaction is void and no commitment is made by either party.

Example.

An item shows a current price of £5.00 "Reserve not met". Unkown to you the reserve price is set at £20. The next bid must be £5.50. You bid £25 and the current price changes to £20. This means that you have passed the reserve price. The "Reserve not met" message disappears and you are the current high bidder.

You can only retract your bid under the following circumstances:

1. You have entered the wrong bid amount. You can only correct this within 30 minutes of placing the original bid and retractions are not allowed in the final 30 minutes of an auction.

2. The seller has revised the auction since you placed your bid. This must be done before the last 30 minutes of the auction.

If for any other reason you need to cancel a bid, you must contact the seller direct.

Please note: Bmobm monitors and records all cancelled bids in an effort to eliminate abuse of this facility.

We have included a forum rules section here as a forum will be intergrated very soon into this website. Please come back and check the rules once we have informed you of the intergration.

Risks

• 
  
  The best security in the world is useless if a malicious person has a legitimate user name and password. They can do everything you can do.
  
  
• Some people’s passwords are just easy to guess, like “password”.
  
• Others use plain words that can be guessed by a hacker’s program that tries every word in the dictionary.
  
• 
  
  If you use the same password for every site, a hacker only has to break it once to have access to everything.
  Should we require you to update your account we will suggest that you do so by entering the site in the normal way and going to the specified location.
  
  use strong passwords
  
  

  A good password:

  
  
  
  
  • Needn’t be a word at all. It can be a combination of letters, numbers and keyboard symbols.
    
  • Is at least seven characters long. Longer passwords are harder to guess or break.
    
  • Does not contain your user name, real name, or company name.
    
  • Contains a mix of upper and lower case letters, numbers and keyboard symbols (i.e. ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] : " ; ' < > ? , . /).
    
  • However, be aware that some of these punctuation marks may be difficult to enter on foreign keyboards if you are travelling.
    
  • Is changed regularly.
  
  
  
  
  
  

  Don’t use weak passwords

  
  

  Avoid weak passwords. This means:

  
  
  
  
  • Using no password at all.
    
  • Using a commonplace dictionary word.
    
  • Something that is easy to work out with a little background knowledge. For example: favourite football team, birthday, spouse's name etc.
    
  • The most common password is ‘Password’ so that’s an obvious one to avoid.

A password you haven’t changed in more than a couple of months.

Look after your passwords

• Never disclose your passwords to anyone else.
  
• Don't enter your password when others can see what you are typing.
  
• Use different passwords for different services. In particular have a unique password for banking sites.
  
• Change passwords regularly.
  
• Don’t recycle passwords (e.g. password2, password3).
  
• Don’t write passwords down. Instead, use memory tricks to remember them. For example, make a password out of the first letters of each word in a memorable phrase or substitute numbers for letters (for example: 5 for s, 3 for e).
  
• Don’t send your password by email. No reputable firm will ask you to do this.

If you think that someone else knows your password, change it immediately.

If you receive an email claiming to be from Bmobm.co.uk asking for you to confirm your details by following a link in that email it will be a spoof email as Bmobm will NEVER ask you to do this. The only time Bmobm send links in emails will be when relating to a particular auction that you are either involved in or watching. Bmobm will also send email links for questions asked on auction pages. Every email sent from a Bmobm site will include your user name and full name. If these are not present at the top of your email, it is not from one of our websites.

There may be occasions when a seller has an item they wish to sell but are not certain if it contravenes any of the Bmobm rules. Sometimes items can fall into grey areas within the rules and guidelines. If you have such an item please contact us on support@bmobm.co.uk or use the contact us page with a description of your proposed auction. We will then make a decision if the item is allowed to be listed. If an item is approved we may also send back to you an approval message to add into the top of your description. This will have an official approval number and when displayed will look like this:

Unusual listing: This item has been approved by Bmobm to be listed Approval code WAC199
Bmobm then records this approval and constantly monitors all live approved listings. If a user attempts to copy or make up a mock approval message it will lead to instant suspension of their Bmobm account.

If you are selling on one of the Bmobm auction sites with a view to making a profit, you are in effect generating an income. We therefore advise you to study the information given in the Inland Revenue pages.

To view these pages please go to

http://www.hmrc.gov.uk/selfemployed

If in doubt it is advisable to take local independent advice.

VAT is included at the current UK rate in all of the Bmobm fees.

The item watch features lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the Watch this item link on any auction page.

To be Completed

The auction watch features notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking for a Playstation 2 you could enter in those keywords from within your members area. Each time a new auction is listed containing the term Playstation 2 you will be notified via email notification from this web-site. You can enter in as many keywords as you like.

Members Area

Once you have successfully logged in using the login forms from the main page or from the login page (click on the login button from the page header), you will be redirected to the members area page. This page is divided into four tabs:

a. Bidding

On this page, you will be able to see the items your currently bidding on, as well as the status of the bids, items you have won, and watched items. By clicking on the Auction Watch link, you will be able to add keywords for auctions your interested in. An email will be sent to your email address every time an auction that will contain the keyword in its name or description will be submitted.

By clicking on the View Details link from the Won Items area, you will be able to see the details of the seller, and make contact with him in order to perfect the sale.

b. Selling

There are three areas available on this page.

The My Opened Auctions area, where you will see details of auctions you currently has open; if no bids were submitted yet on an open auction, you are able to edit the auction.

The My Closed Auctions area, where you will see the auctions submitted by yourself, and that were closed. You can choose to edit, delete or re-list a closed auction.

On the Sold Items area, you will see the items you have sold, and by clicking on the View Details link, you will be redirected to a page where you will see the details of the buyer. If an end of auction fee is set from the admin area, then the seller will have to pay for the end of auction fee in order for you to see the buyer details.

If, after the seller has contacted the bidder, and no sale has been made, you can claim back the end of auction fee. By clicking on the Claim back end of auction fee, a claim back request will be sent to the site administrator, and will be evaluated for fee refunding.

c. Feedback

From this page, you will be able to see the feedbacks you have received, and leave feedbacks to other users.

d. Personal Info

You can edit your personal information using this page, except for your username. You can also change the password for the account. If the password and confirm password fields are left empty, and then the password will remain the same.

Registration is simple and only takes a matter minutes. To start the signup process, click on the register link at the top of this page. Only users with the age over 18 years are able to register.

The next step is to fill in all your information, failure to supply all the required information will result in an error.

By clicking on the Register button from the bottom of the page, you will be redirected to a page with a link to the payment gateway if the signup fee is activated, or to a confirmation page, if signup is free.

Your account will be activated instantly if there is no signup fee, or once the payment has been confirmed by the payment gateway.

Wanted ads are a new and increasingly popular feature. As an advertiser you can list adverts for items you want and sellers can submit offers for items they are selling. Its a quick, simple and hassle free way of sellers being able to meet buyers demands.

Advertiser (Buyer)

List a new wanted ad and wait for sellers to contact you with offers. If you receive an offer your happy with you can bid on the item!

Sellers

Browse the wanted ads and if you see one that matches an item your selling make an offer and tell the buyer you have just what they are looking for!

If you purchase less than there are available in total, the auction will remain open with the number of items left available after you have purchased the amount you want.